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A revolution is occurring in corporate America. This revolution is
blurring the distinction between learning and work. Workplace learning will
become less and less an event and more and more a part of work itself.
On-demand, just-in-time, learner-initiated learning will become more and more the
norm. It has become known as self-directed learning.
Career Impact provides a wide variety of self-directed learning materials for
call center professionals.
- CBT
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Computer-based training and performance management system for
call centers. We represent in North America the leading CBT provider
for call centers in the U.K.
- CD-ROMs
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The The Business
Success Series contains four comprehensive self-study
multi-media self-directed learning titles. Authored by Cliff
Hurst, these are produced in the U.K by IPR Publishing, Ltd.
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- Books
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A Career for the 21st Century: A Handbook for Call Center
Agents should be in the hands of every agent in your call center. It
gives the bigger picture of their job and their role in it. Provides
an overview of the unique terms and performance measures used in call
centers. Even includes a section of brain teasers and mental
exercises.
- WBT
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Web-based training for call center agents. Combining the best of CD multimedia capabilities and Web-based
learning administration, these programs are short, to-the-point, and
available for purchase as needed. Produced by Trainnow.net. Courses
include inbound and outbound skills. Courses in the outbound
curriculum were authored by Cliff Hurst. Click
here to request a free sample of our course on The Legal
Requirements of Consumer Telemarketing.
- A/V Programs
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We provide you a broad variety of audio and video self-study
programs produced by internationally acclaimed speaker and author
Brian Tracy. Subjects include sales, management, leadership, and
personal growth.
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CAREER
IMPACT